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Current warning notices

There are repeated fraud cased known through the media in which fraudsters contact customers impersonating bank employees by e-mail and then later by phone.


Important: Stop the conversation or chat immediately if someone asks you for sensitive data ( e. g. TAN numbers). And of course, never hand over your personal access data, cards or readers to strangers.


You can find more detailed information on our site regarding Online Security including the latest information by September 11th, 2020.

Our security tips

  • Never enter multiple TANs at the same time.
  • Never disclose confidential data or TANs via email or telephone.
  • Change your Passwords and PINs regulary.
  • Do not save confidential information such as user names, passwords, PINs or TANs on your hard drive.
  • Ideally, do not write down your usernames, PINs and passwords anywhere, and do not share these with anyone either.
  • Do not use shared computers for online banking transactions.

You can find additional useful information on the website of the Federal Office for Information Security.

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You can find current notices regarding attempted scams and how to protect yourself from them here.

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